Right of withdrawal
Information on how to exercise your right of withdrawal and a model withdrawal form
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you took possession of the goods or on which a third party, other than the carrier and indicated by you, took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (ORAVIA LTD, 16 Fitzwilliam Street Upper, Dublin 2, D02 Y221, Ireland,
email: support@oravialabs.com, telephone: +353 1 234 5678) of your decision to withdraw from this contract by means of a clear and unambiguous statement (for example, a letter sent by post or email). You may use the model withdrawal form below, but it is not mandatory.
Please note that if the returned product is dirty, we reserve the right to deduct €20 for cleaning from the refund amount. We recommend cleaning the product before returning it.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery of the goods (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods or hand them over to us without undue delay and in any event not later than **14 days** from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(This form must be completed and returned only if you wish to withdraw from the contract)
To:
ORAVIA LTD
16 Fitzwilliam Street Upper
Dublin 2, D02 Y221
Ireland
support@oravialabs.com
– I/We(*) hereby inform(*) of my/our withdrawal from the contract of sale of the following goods(*).
contract for the supply of the following goods(*) contract for the performance of the following goods(*)/for the provision of the following service(*)
– Date of contract(*)/acceptance(*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent on paper)
– Date
(*) Delete as necessary.