Privacy Policy

The administrator of personal data responsible for their processing is:

ORAVIA LTD
16 Fitzwilliam Street Upper
Dublin 2, D02 Y221
Ireland
support@oravialabs.com

Thank you for your interest in our online store. Protecting your privacy is very important to us. Below you will find detailed information regarding the handling of your data.

1. Access data and hosting

You can visit our websites without providing personal data. For each web page call-up, the server automatically saves only so-called server logs, e.g. the name of the requested file, your IP address, the date and time of the call-up, the amount of data transferred and the requesting ISP (so-called access logs) and documents the page call-up. This data is analyzed for the sole purpose of ensuring the proper functioning of our website and improving our offerings. The above serves, in accordance with Article 6 (1) (f) GDPR, to safeguard our legitimate interest in the optimal, correct presentation of our websites and offerings.

Hosting

All access data will be deleted no later than fourteen days after the end of your visit to our site. Website hosting and display services are partially provided on our behalf by our service providers under a data processing entrustment. Unless otherwise stated in this privacy policy, all access data and data collected in the forms provided for this purpose on our website will be processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us. You can find our contact information under “Our contact information and your rights”.

2. Collection and processing of data for contract performance and contact purposes

2.1 Data processing for the purpose of contract execution

We process the personal data voluntarily provided by you in the course of placing an order for the purpose of fulfilling the contract (including inquiries regarding the processing of claims under warranty or guarantee and in terms of the obligation to inform you of necessary updates). The legal basis in this regard is Article 6 (1) (b) and (f) GDPR. Mandatory fields are marked as such, because they refer to data that is necessary for the execution of the order and without providing them we are unable to process it. What data is collected is a direct result of the forms into which the data is entered.

For further information on the processing of your data, in particular with regard to the transfer of data to our service providers for order processing, payment and shipping, please see the following sections of this privacy policy. Once the contract has been fulfilled, the processing of your data will be restricted, and after the expiration of the retention periods required under tax and accounting laws, your data will be deleted (Article 6(1)(c) GDPR), unless you expressly consent (Article 6(1)(a) GDPR) to the continued use of your data for other purposes, or we reserve the right to continue using your data in statutorily permitted cases.

2.2 Customer account

If, pursuant to Article 6 (1) (a) GDPR, you give your consent to create a customer account – we will process your personal data necessary for this purpose. They will also be used for future orders on our website. Your customer account can be deleted at any time. To do so, please send a message to our contact address indicated under “Our contact information and your rights” or use the corresponding function in your customer account settings. After deletion of your customer account, the processing of your data will be restricted, and after the expiration of the retention periods specified in tax and accounting laws, the data will be deleted, unless you expressly consent to the continued use of the data or we are permitted by law to retain it for other purposes.

2.3 Processing of data for contact purposes

As part of our communication with you, we process your personal data in order to process your inquiries (Article 6(1)(b) GDPR). You provide us with this data voluntarily when you contact us (e.g. via contact form or email). Mandatory fields are marked as such because they refer to data that are necessary to process your inquiry. Once your inquiry has been fully processed, your data will be deleted unless you expressly consent (Article 6(1)(a) GDPR) to the further use of such data for other purposes, or we reserve the right to further use such data in statutorily permitted cases.

3. Data processing for delivery

In order to perform the contract (Article 6(1)(b) GDPR), we will transfer your data to the shipping company selected by you in the ordering process and commissioned to deliver the ordered products.

4. Data processing for payment processing

In order to process payments in our online store, we cooperate with third-party service providers handling electronic online payments and provide your data to the payment processing company selected by you during the ordering process. This is based on Article 6(1)(b) GDPR.

Processing data to prevent fraud and optimize payments

In certain situations, we may provide our service providers with additional information that they may use along with the information necessary to process payments. These service providers then act on our behalf as processors and provide us with services for fraud prevention and optimization of payment processes (e.g. invoicing, analysis of rejected payments, accounting support). This serves our legitimate interests (Article 6 (1)(f) GDPR).

5. Channels of marketing activities: e-mail

If you sign up for our newsletter, then based on the consent you give us (Article 6(1)(a) GDPR), we will use the data you provide to us in order to send our newsletter by email on a regular basis.

You may unsubscribe at any time via the link in the newsletter or by contacting us.

5.1 Sending a newsletter

The newsletter is sent under the entrustment of data processing on our behalf by an external service provider. If you have questions about our service providers and the basis of our cooperation with them, please contact us.

5.2 Feedback requests

If you consent (Article 6(1)(a) GDPR), we will use your email address to invite you to rate your purchase. Invitations are sent by our partner, Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne, Germany.

We are jointly responsible with Trusted Shops for the collection and processing of review invitations. You may contact either of us to exercise your rights.

6. Cookies and similar technologies

We use cookies to make your visit to our website more attractive and functional. Some are necessary (session cookies), while others require your consent (tracking, marketing).

You may withdraw consent at any time or adjust your browser settings. More detailed information can be found in the “Cookies and similar technologies” section of this policy.

7. Use of external services

Insofar as you have given us your consent to do so (Article 6(1)(a) of the RODO), we use the cookies and other similar technological tools of third-party service providers indicated below on our website. Once the purpose of the processing has been fulfilled and the use of the respective technological tool has been terminated, the data collected through the use of these tools will be deleted. The consent given may be withdrawn by you at any time. Detailed information on The possibility to revoke consent and your right to object can be found under “Cookies and similar technologies”. You will find further information on the pages of the individual service providers. If you have questions about our service providers and the basis of our cooperation with them, please contact us. . You will find contact information under “Our contact information and your rights”

7.1 Using Google services

7.1 Google services

We use Google Analytics, Google Ads, YouTube integration, and other Google products for analytics, advertising, and content delivery. These may involve cross-device tracking or data sharing with Google under Article 6(1)(f) or (a) GDPR depending on your consent. For more information, visit Google’s privacy policy.

7.2 Facebook (Meta) services

We use Facebook Pixel and Facebook Ads for analytics and advertising. Data may be shared with Meta Platforms Ireland Ltd. under a joint controller agreement (Article 26 GDPR). Data may also be transferred to the US based on standard contractual clauses.

8. Trusted Shops integration

Widgets and buyer protection services from Trusted Shops AG are embedded in our website. These tools process order and email data if you consent to use their services (Article 6(1)(a) and (f) GDPR). We jointly manage data responsibilities with Trusted Shops.

9. Social media

We maintain profiles on platforms such as Facebook, Instagram, YouTube, and LinkedIn. These platforms process your data independently. When you interact with us on those networks, your data is subject to their respective privacy policies.

10. Your rights and contact

You have the right to:

  • Access your data (Art. 15 GDPR)
  • Rectify data (Art. 16)
  • Erase data (“right to be forgotten” – Art. 17)
  • Restrict processing (Art. 18)
  • Data portability (Art. 20)
  • Object to processing (Art. 21)
  • Lodge a complaint with a supervisory authority (Art. 77)

Contact:

If you have any questions or would like to exercise your rights, please contact:

ORAVIA LTD
16 Fitzwilliam Street Upper
Dublin 2, D02 Y221
Ireland
support@oravialabs.com